Our Approach to Delivering Business Outcomes
Madison Cross uses its proprietary “3 Dimensions” (3D) approach to delivering sustainable change and measurable business outcomes.
This approach uses a 3 phase approach (Direction – Design – Delivery) which highlights the need for a clear strategy and direction, but has a clear emphasis on the need for a viable, detailed operating model enabled by a heavy focus on the delivery and execution of the model at the coal face of the organisation.
This approach underpins all projects or outsourcing contracts which Madison Cross teams are involved in and has delivered significant strategic, operational and financial benefits to all our clients, in line with the desired strategic goals established at the onset of the project.
Leadership Team
The Madison Cross leadership team is comprised of highly, experienced professionals, who have been on both sides of the executive line management and corporate consulting environment.
Our team members have a balanced perspective on most topics and would be pleased to meet to provide the Madison Cross point of view on a range of themes.
Tony Karabatsas
Managing Director – Consulting and Outsourcing Division
Tony is the Managing Director of the Madison Cross Group and the National Leader of the Strategy and Supply Chain Group.
Tony is a specialist consultant in the areas of strategic planning, and operational supply chain optimisation.
He has had extensive senior management experience, having held roles including Vice President (Partner) with Cap Gemini Ernst & Young and National Practice Leader at KPMG Consulting (Strategy & Operations).
Tony has led many large scale strategy and supply chain transformation engagements with major Global Australian manufacturers, distributors and retailers including global consumer products organisations. He also has a specific interest in Healthcare sector.
Tony holds a Masters Degree in Business (Marketing) and Bachelor of Applied Science (Mathematics & Computing).
Jessica Jovanovic
Logistics Manager
With over 15 years in supply chain, Jessica brings deep industry experience from well know companies including Coles, Cleanaway Daniels, Simplot and Cotton On.
Jessica has had extensive experience in managing and optimising logistics networks across 3PL and transport/distribution.
She has also extensive network modelling, network design and optimisation of FMCG and healthcare networks.
She manages a focused customer service and data analytics team, alongside supporting solution design for clients.
Jessica thrives on building strong relationships with customers and finding practical, tailored solutions to help optimise their logistics operations.
Jessica holds a Bachelor of Commerce (Marketing and Psychology).
Chrysi Papadopoulos
Head of Commercial
Chrysi brings over 25 years of experience across insurance, IT, and finance.
Her career spans major corporations including Industrial Rehabilitation Services, HIH, NRMA, IAG Group, and CGU Insurance, where she developed deep expertise in commercial management and client service excellence.
At Madison Cross, Chrysi applies her strategic insight and operational acumen to drive performance, enhance customer engagement, and support sustainable growth. Her leadership is grounded in a strong understanding of business processes and stakeholder needs.
Chrysi holds a Bachelor of Arts / Business Degree.